Don't take offense...

I have decided recently, that working in healthcare as a provider requires a very thick skin. Frankly, I am not sure how I survived for so long, and contemplate if I have become less caring, or less empathetic.
In providing care, you seem to get assaulted from all levels, patients, physicians, admins, etc. Most of the time, the positive outweighs the negative, but for the most part, its a daily struggle in direct patient care. You take the positive where you can get it, a thank you, a hug, a smile, even a wave of recognition. As non-judgemental I am of you, I hope you are of me. Not always that way.
For some reason, I have become the "it" girl for email questions. Well, I know the reason, the other position has been vacant for 6 months and I am pretty much the contact person. My email box was joyfully blessed with the following email from someone I have never met, nor seen. (reworded, but you get the gist)
"I need to see a dietitian, I dont want to see you, so can you find me someone else in my area of MA. Don't take offense."
Of course not. Why would I take offense? My stellar reputation must preceed me!
Hopefully you can see the sarcasm dripping from that one. So I sit here, looking at this email, trying to figure out if I should be the bigger person and find her a dietitian. The other half of me realizes that I am not working right now for them and have way too much other stuff to do.